Zendesk help desk in the cloud

Article: How three immigrant entrepreneurs found U.S. success in launching Zendesk. Is your company using ZenDesk? http://ar.gy/WLQ This was a great tweet by @Shoeboxed (Shoeboxed.com), a Durham NC company that makes tracking business receipts and expenses very, very easy.  I use them and love them and I recommend Shoeboxed to any business! Ah… but back to Zendesk. […]

CRM in the Cloud: Part 1.6 of 3

Again, just further evidence of why it is smart to move to cloud based software. If at any time in this article you get confused or overwhelmed, just skip to the end. The fiasco of restoring and synchronizing my ACT Database continues.  I’m now on my third session trying to restore my ACT customer database […]

CRM in the Cloud: Part 1.5 of 3

Just a quick note on CRM (customer relationship management / contact management) and why the cloud (internet based) is better than installing a software based contact database on your computer. My less than one year old custom built computer from a local computer supplier turned out to be a lemon. (but they are replacing it […]

CRM in the Cloud: Part 1 of 3

I recently switched to a “cloud” based Contact Management / Customer Relationship Management (CRM) system after using ACT since 1999.  What is “cloud based”, you might ask?  It simply means a “software” solution based on the internet rather than installed on your desktop computer.  The reasons I switched include: I was tired of the cost […]

How To Make Awesome Flowcharts – Easy Too!

Thanks to a new post at Mashable (see item #5), I just discovered an incredibly easy to use Flow Chart system at LucidChart.com. I registered for the free account, and in about 5 minutes, I created a fairly attractive and informative flow chart showing how Baer Marketing integrates various cloud based services into our regular work […]